Terms and Conditions

The contract

These terms constitute the contract between Sense & Forum® and the Client.

For the avoidance of doubt, these terms apply whether or not a Client or potential Client using our website decides to proceed with booking one of our services, whether by way of a private retainer or an online package advertised on our website.

These terms supersede any previous agreement we may have entered into with the Client (unless a private retainer is already in place), and prevail over any other terms of business implied or assumed by the Client.

We are responsible for providing services around community, marketing and events for the Client. The specific services to be provided will be mutually agreed between us and the Client.

No variation to these terms is valid unless agreed by both us and the Client. A copy of the varied terms will be provided, stating the date from which they apply.

Client information

As a Client, you'll need to provide your full name, business name, address and email address to us, along with company registration details, if applicable.

The Client must keep these details up to date with us at all times.

We are not liable for any inaccuracies or out-of-date information that affects the service provided to the Client.

Booking requests

The Client must contact us via the discovery call form on our website to make an enquiry about our services. We will arrange a discovery call, where a pitch or proposal is provided based on the Client's requirements. A follow-up call then takes place for both parties to review the proposal and agreement together, after which the Client can accept or decline it.

We agree to:

• reply to the Client on receipt of any query, whether verbal or written, and attend calls booked by the Client unless agreed otherwise;
• provide the Client with an agreed fee and pitch/proposal alongside these terms and conditions, unless a private retainer is already in place;
• behave professionally and politely with the Client and their employees or agents at all times, both online and offline, and throughout the performance of our contractual obligations.

For the avoidance of doubt, we are solely responsible for arranging fee quotes, advising on suitable proposals, and managing future bookings with the Client.

Payments of fees and refunds

The Client makes payment for booked services by BACS/bank transfer. In specific circumstances we may, at our discretion, accept other payment methods such as card payments, though this cannot be guaranteed.

Refunds are not provided unless specifically agreed by us.

Where a refund is agreed, it is returned by the original payment method, processed within 7 days of approval. It may take a further 3–5 working days to reach your account, depending on your bank — this is outside our control.

Prohibited activities

Use of our venue for events by the Client and their employees, agents or guests is prohibited in the following ways (this is not an exhaustive list):

• Conduct that violates any law, infringes the rights (including intellectual property rights) of others, is defamatory, or otherwise creates liability for us, whether internally or externally.
• Attempting to compromise the integrity or security of our venue in any way.
• Harassing, defaming or discriminating against anyone at or associated with us, whether verbally, visually, in writing or through social media.

Confidentiality and data protection

All personal data relating to the parties is confidential and subject to applicable data protection law, including the GDPR. Such data must not be used for any other purpose, or divulged to any third party. All parties undertake to: (i) abide by data protection legislation in receiving and processing data; (ii) not cause us to breach data protection legislation; and (iii) provide any information reasonably requested to assist us in meeting our obligations, including responding to a data subject access request made by the Client.

We undertake to keep confidential information relating to the Client strictly confidential, except where it is or was already in the public domain, or disclosure is required by law or given with consent.

Liability

We are not liable, under any circumstances, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss, expense, damage, delay, cost or compensation (direct, indirect or consequential) arising from or connected with (i) the marketing and/or advertising of a Client, or (ii) any act or omission by us and/or the Client, whether wilful, negligent, fraudulent, reckless or otherwise.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our own negligence, or for any other loss that cannot be excluded under the laws of Cyprus.

Notice

All notices required under this agreement must be in writing, delivered by email or first-class post to the registered office of the party being served. A notice is deemed served 48 hours after posting (if by first-class post), or at the time it is sent (if by email).

General

A waiver by us of any right under these terms is only effective if confirmed in writing, and does not waive any subsequent breach or default.

If any provision of these terms is found unenforceable, it will be severed, and the remaining terms will continue to apply to the fullest extent permitted by law.

No third party has any rights under or in connection with these terms.

On termination of these terms for any reason, any clause intended to survive termination will continue in effect, unless we agree otherwise.

We may amend these terms from time to time. Continued use of our website and services after changes are posted confirms your agreement to the amended terms.

Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of Cyprus. The parties irrevocably submit to the exclusive jurisdiction of the courts of Cyprus.

Complaints process

We hope you'll be happy with all of our services. If you're unhappy with any aspect, or wish to raise a complaint or concern, please email Serena Gasparini at hello@senseandforum.com so we can investigate as soon as possible. We aim to reach an amicable resolution within 7 days, unless further investigation is needed.

Any queries or feedback about the service provided, including requests for refunds, cancellations or amendments, should be made directly to us.